Frequently Asked Questions
Q: What are the restrictions on the type of mobile devices that can be used to access accounts?
A: CBT Mobile Banking is phone device agnostic. It works with any web-enabled mobile phone device whose network allows secure SSL traffic.
Q: What functions can I perform from my mobile device?
A: You can:
- View Transaction History
- View Account Balances
- Transfer Funds between accounts
- Pay Bills to existing Payees
- and more...
Q: Can I use any mobile device to access my accounts?
A: Yes. You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic. The only difference is that SMS text messages will be sent to the phone number entered when enrolling for mobile banking, not necessarily the device from which you perform a transaction.
Q: How do I download CBT Mobile app on my mobile device?
A: Once your mobile banking account is activated, visit the app store on your mobile device. Search for CBT Mobile or Clearfield Bank & Trust Co. Locate the app icon and install. Once downloaded you will able to sign on to mobile banking.
CBT Mobile Icon
Q: What if I can't get my mobile device to work with Internet Banking?
A: There are a number of reasons that you may experience trouble accessing the mobile version of Internet banking on your phone. To use the mobile version, your phone needs to meet the following minimum requirements.
- Your mobile device must be web enabled.
- Your mobile network must allow secure SSL traffic. (You may need to contact your mobile provider to determine this.)
Q: How can I search for a transaction?
A: You will only be able to view 15 days worth of transaction history on your mobile device. There is not a search feature.
Q: What happens if I lose communication/signal during a transaction?
A: When you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you will receive a SMS Text Message (if enabled) as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.
Q: How do I know if my transfer or bill payment was entered successfully?
A: If you have selected to receive text alerts, each time you make a transfer or bill payment, a confirmation SMS Text Message (if enabled) is sent to your mobile device. If you do not receive a confirmation text message, double check to make sure the transaction went through via traditional Online24.
Q: Can I add a new Bill Payment Payee via mobile banking?
A: No. You can only add payments to payees already established through your traditional Internet-based Online24.
Q: Why can't I add a new payee?
A: Functionality is limited to sending payments to already established payees. To add a new payee, login to your Online24 account, select Bill Payment and add a new payee. You can then submit payments to that payee via your mobile device.
Q: How do I delete a Bill Payment that I set up through my mobile device?
A: You must login to your Online24 account and delete the payment from the main menu of the Bill Pay module.
Q: When I try to enter an amount for a bill payment or transfer, I can't enter any numbers, only letters. Why?
A: Check your phone's settings to make sure you don't have Alpha-only enabled in the keyboard.
Q: What if I no longer want to be a mobile user?
A: From your personal computer login to your Online24 account. Select Options > Mobile Settings > Deselect Enable web access for your mobile device > Click Submit.
Q: What happens if I lose my mobile device?
A: Since your account information is not stored on your mobile device, your information can not be stolen. When you replace your device, simply edit your Mobile Settings and make any changes to the Wireless Provider and/or Phone Number.
Q: What do I need to do if I get a new phone?
A: If you simply get a new phone but keep the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, login to your Online24 account via the Internet and update your information on the Options > Mobile Settings page. You will not receive SMS Text Messages regarding Mobile Banking transactions if your phone number if not correct.